Last updated: 03.09.2026
We offer you the possibility to communicate with us via WhatsApp. For this purpose we use WhatsApp Business and the WhatsApp Business Platform (Meta/WhatsApp interface).
The provider is WhatsApp Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. The parent company is Meta Platforms Inc., USA.
When you communicate with us via WhatsApp, the following personal data in particular may be processed:
This data may be processed in order to handle your enquiry and for customer communication, appointment scheduling, preparation of quotations, order processing and customer support, and – where necessary – stored in our customer or CRM system.
Where the communication serves the initiation or performance of a contract, processing is based on Art. 6 (1) (b) GDPR.
Where we send you promotional messages or other messages via WhatsApp for which consent is required, this is done on the basis of your consent pursuant to Art. 6 (1) (a) GDPR. Consent given may be withdrawn at any time with effect for the future.
In providing the WhatsApp Business Platform, WhatsApp processes certain personal data. Companies of the Meta group and further service providers may be involved, and data may be processed outside the European Economic Area. The corresponding data protection and data transfer provisions of WhatsApp apply.
Communication data is stored only for as long as this is necessary to handle your enquiry, for the customer relationship, or on account of statutory retention obligations.
You may request the deletion of your personal data processed via WhatsApp at any time.
Further information on data protection at WhatsApp can be found in the WhatsApp Privacy Policy.
Our full privacy policy can be found here.